We offer free delivery for the order over $150
For a rush order, please call 519 - 808 9536, we can accommodate your order
Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
Our Refund Policy
At Midnight Flower Shop London, we take great pride in the quality and freshness of our flowers. If you are not completely satisfied with your order, please review our return and refund policy below:
🌸 Fresh Flowers
Due to the perishable nature of fresh flowers, we do not accept returns. However, if your flowers arrive damaged, wilted, or significantly different from what was ordered, please contact us within 24 hours of delivery. We’ll gladly offer a replacement or store credit.
To process a claim, please provide:
• Your order number
• A brief description of the issue
• A photo of the flowers (if possible)
🌼 Custom Orders & Events
All custom floral designs, including wedding and event orders, are final sale. If there are any concerns with your order upon delivery or pickup, please reach out right away so we can make it right.
🛍 Non-Perishable Items
Non-perishable products (e.g. vases, candles, dried arrangements) may be returned within 7 days of delivery in unused, original condition. Return shipping is the responsibility of the customer.
💳 Refunds
If a refund is approved, it will be processed to the original payment method within 5–7 business days. In cases where a replacement is sent, no monetary refund will be issued.
How to Reach Us
📧 midnightflowershop@gmail.com
📞 519-808-9536
Thank you for supporting our small business! We are committed to bringing joy and beauty with every bouquet.